Our Service Technician was Joe Anderson. He was the first person EVER in my life to actually show up on time for service at my house. He was very respectful towards me and my home. Joe was extremely professional and thorough while inspecting my home as I explained my troubles and he, in turn, was very honest and transparent about the process and what he was doing to solve my problems. As we had just discovered termites were in our wall after we were hit with some water damage after a water main break; one could imagine the stress and anxiety that my fiancee and I were experiencing.