Had another company come out initially, but they were unwilling to do more than spray from the ground, stating that they did not want their workers to get stung. This was understandable to us, but after a few more weeks of the yellow jackets only getting worse and entering the living area of our house, we decided to try another company. They were able to send someone out within the week and he took his time working with my husband to figure out where the yellow jackets were coming in and how he could best help us to get rid of them.