Brian came to our home to do an Essential Pest treatment (centipedes and spiders are our biggest issues). He was great. Very professional, but also very warm and kind. From the moment he said hello, he treated me and my kids like family. Extremely polite, good natured, and easy to talk to. He wore shoe covers and a mask and made sure to ask me about any specific problem areas. He was done in less than an hour. He made sure to emphasize that if we ever see any pests or have any problems, to call him right away. Impeccable customer service.